Consistent accuracy of call routing reduces average handle time for each call. This allows agents to service more customers in a given time.
Reduce phone line charges by shortening the time customers remain on the line. Reduce the number of PRI lines needed to handle concurrent calls on your phone system. Reduce labor charges by increasing the amount of calls each agent handles.
Reduce customer frustration by providing one touch visual servicing options saving their time and effort in reaching your customer service department. Cut out transferring customers between departments because they chose incorrect option and connected with the wrong department.