Customer servicing and retention are better when customer data is easily accessible by everyone who needs it in the organization. Agents may interact with specialists across your whole organization to resolve customer concerns when the contact center and the rest of the organization are all on the same communications platform.
The bizdial call center platform enables you to manage omnichannel interactions via voice, email, chat, and social media. Our intuitive platform includes AI, automation bots, and tools to help you craft the best customer experience while having an efficient workforce and reducing operations costs. Single-pane dashboards for agents and managers provide real-time visibility into key performance indicators enabling managers and agents to make informed decisions quickly, leading to enhanced efficiency, productivity, and customer satisfaction.
Empower your customers with 24/7 self-service assistance with speech enabled IVR, Voicebots, and Chatbots to resolve issues faster and readily provide information with the ability to easily transfer interactions to a live agent.
Route incoming calls to the most appropriate agent based on skills, availability, or other criteria.
To provide self-service options for callers such as account balance inquiries, order status, and other frequently asked questions.
A smooth and efficient IVR experience can help build brand loyalty and improve a business's reputation.
For proactive customer outreach, such as appointment reminders, surveys, and marketing campaigns.
To guide agents through calls and provide context, including customer history, preferences, and previous interactions.
For efficient call handling and allowing customers to wait for the next available agent without losing their place in line.
For collaboration and issue resolution, enabling agents to bring in experts or supervisors to assist with complex inquiries or escalations.
To track call center performance and identify areas for improvement, including average handling time, first call resolution, customer satisfaction, and agent productivity.
provide a consolidated view of all information the agents need to assist the customers in the best manner possible. In addition, managers view the entire call center operation.
help your business deliver personalized support faster and more efficiently than ever before. Including natural language processing, speech recognition, and predictive analytics.
Your call center employees are critical assets in your efforts to provide excellent customer service. How can you enable them to contribute to a high-performing team when they work from home?
Our on-premise and cloud contact center solutions, designed for organizations and agencies of all sizes, include extensive features like voice and digital interactions, reporting, recording, agent optimization, and analytics tools. Furthermore, our user interfaces put you in command. No more waiting for IT to make changes to agent setup, interactive routing, and other features. With Bizdial, we help you scale quickly, connect reliably and reduce costs.
Bizdial’s contact center solutions help improve agent efficiency at reduced costs and provide enhanced security and greater scalability with a better customer experience.
The on-premises solution is installed on the company’s internal servers in the company’s data center.
The cloud solution is hosted on Bizdial’s servers in a highly secure cloud server provider’s environment.
Bizdial has one of the most reliable cloud call center software that provides 99% uptime and 24/7 customer support via phone, email, and chat.
As a small business or start-up owner, you are always searching for ways to build your business. An outbound call center will manage your outgoing communication that might target your potential customers and buyers. We leverage several modes of communication such as phone calls, email, and SMS.
As your business and customer base grows, keeping track of them becomes nearly impossible. With our call center software, you will be able to connect with your customer with a personalized professional message to greet them, and solve their customer servicing and support needs.
Yes, you can indeed use call center software solutions to directly connect with available agents, get real-time updates, and get your calls answered quickly. This enhances your customers’ experience and increases customer satisfaction and retention.
Yes, Bizdial solutions and services are available across the globe. We have already worked with several companies across multiple verticals and helped them improve customer relations with our targeted solutions and prompt services. From integrating AI to monitoring customers’ calls and complaints live, we have helped brands create a strong image within their industry.
Unfortunately, the physicians surveyed by the AMA are not alone. Another survey revealed that 84% of healthcare professionals believe the burden of precertification processes is extremely high. 86% of surveyed physicians also said that the liability of precertification processes has worsened over the past five years.
Achieve success with our business results approach to implementation, sales, and service.
Adapt the cloud contact center to the needs of your business – not the other way around.
Count on guaranteed uptime, high performance interaction channels, and the most stringent levels of security.
Enable your agents to deliver the exceptional experiences your customers want with a unified and easy-to-use UI and UX.
The cloud-centric Bizdial dashboard presents various customization options. With powerful features crafted into a single pane agent working station, you can present the best information to get the task going on time. All the instant information about customers will help out the agent to present top-notch services and make notes for future references. Now, agents can customize the dashboard for getting hands-on organizational needs within one workstation.
Scalability is another plus point of the Bizdial contact center. It can meet various demands without any service interruption. This platform uses just one module or a combination of multiple ones to match people’s evolving demands.
The cloud-centric approach ensures that the center is always live. You can access this powerful communication platform from anywhere through a strong internet hold. As the agent workspace is in the cloud also, communication between customers and employees remains smooth. Agents can further switch operation models through the admin panel. So, there will be a continued business flow, even during a disaster situation!
Bizdial is one customized intelligent module to traverse IVRs automatically and add major information. This is one patent-pending technology designed for outbound agents. The main goal is to make the process streamlined and reduce the minutes for every call. The work processes remain automated to help make calls with the click of a button. Traverse helps the firm to see employee value by adding tools to make jobs easier. It increases the level of productivity as well.
Typically, continued call flow forces agents to manually make the calls, follow the procedures and add account information through IVRs, without wasting time. With multiple processes down the line, it can be challenging for agents, making the process really stressful. It means that within a given time, there are various new agents still in the move to create expert-level knowledge. It causes the lower first call resolution, leading towards the lower satisfactory result. For them, Bizdial is here to boost the satisfactory level and increase agent productivity. All these can be done at a reduced cost.
Capitalize on low hanging fruit to identify a ballpark value added activity to beta test.
Appropriately empower dynamic leadership skills after business portals. Globally myocardinate interactive supply chains with distinctive quality vectors. Globally revolutionize global sources through interoperable services. Efficiently innovate open-source infrastructures via inexpensive materials.
Appropriately empower dynamic leadership skills after business portals. Globally myocardinate interactive supply chains with distinctive quality vectors. Globally revolutionize global sources through interoperable services. Efficiently innovate open-source infrastructures via inexpensive materials.
Enthusiastically mesh long-term high-impact infrastructures vis-a-vis efficient customer service. Professionally fashion wireless leadership rather than prospective experiences. Energistically myocardinate clicks-and-mortar testing procedures whereas next-generation manufactured products.
Avantage helps small companies (less than 500 employees) that are in need of a Human Resources Professional on a part time basis relieving the overwhelmed owner or office manager of the daily tasks surrounding recruitment, HR, benefits or payroll.
In order to grow any business, you need more people. People management takes time, and if not managed well, you lose people which takes even more time and money. If that’s not enough, the rules of people management is contantly changing. It is almost a full time job keeping up with the latest requirements with attending training and professional groups, and professional reading.
Our experienced HR consultants can respond to the human resource needs that you simply don’t have the time, expertise or resources to address effectively.
Hiring an experienced HR professional on staff is more expensive than hiring a consultant.
According to Businessweek Magazine, employers can save up to 30 percent by hiring an independent contractor because they avoid paying payroll taxes, unemployment insurance, workers’ compensation and disability, as well as benefits that include pensions, sick days, health insurance and vacation time.
No matter how small your company is, there are some federal and state regulations that apply to your company. More than 15 federal regulations apply to businesses with less than 15 employees, and the amount of regulation only increases from there as you add employees. Regulations and legal interpretation change constantly.
Having a seasoned HR professional on your side is a great way to reduce legal risks of regulation violations and lawsuits, especially in society that filing a lawsuit is commonplace.
Frivolous lawsuits are an all-too-common problem for small businesses. There is almost no risk to trial attorneys or their clients for bringing even absurd cases to court. While large companies routinely retain attorneys and have the financial means to protect themselves from frivolous lawsuits, small businesses aren’t quite as prepared. Regardless of whether there is any truth to the claim, the small business owners will have to hire attorneys and will typically incur legal fees even if they win the case.
Finding the right employee to fill a position is vital to the future of your company and is a time consuming process. According to a small business survey, 30% of small business failures are blamed on poor hiring decisions. We get to know your company’s culture, the challenges, and the benefits, so we can be the face of your company and market your job openings as a personal extension of you at a reasonable price.
Recruiters typically charge anywhere from 20 to 35 percent of the starting salary while we charge an hourly rate. Recruiters have competing interests they are trying to please (trying to meet your deadlines, their agency deadlines, working with multiple companies and multiple positions) and the temptation is very real to push through a candidate that may not be right for the role. They don’t have a long term relationship with your company. We are only trying to please you, and get you the best candidate.