Bizdial cloud-based contact center solution is a complete, highly available, software-based, modular, unified platform that helps modernize enterprise contact centers. With innovative technology developed in-house, bizdial delivers remarkable customer experience while streamlining contact center operations customized to meet your business needs. It brings all contact options together on one platform, automates agent processes, automatically traverses IVRs, and only connects the call when the agent needs to start conversing. It allows agents to be informed and empowered, so that they can focus on solving problems and helping customers. At the same time, it increases agent productivity and morale, minimizes customer effort while providing a differentiated multichannel, multi-choice customer experience across voice, email, web chat, IM and SMS. Continuous feature and capability updates offer surpassed quality without unwanted service interruption.
The bizdialCloud platform is completely scalable. It instantly scales up to meet peak demands offering uninterrupted service. This powerful platform allows for using just a single module or a combination of all to meet evolving customer demands in your organization.
The bizdialCloud agent dashboard offers multiple customization options. With powerful features built into single pane agent workspace, you can provide the right amount of information required to accomplish their tasks in the most efficient manner. All Instant access to important customer information empowers agents to provide unparalleled service and make important notes regarding the customer for future reference. Customize the agent dashboard to meet data needs of your organization in single pane agent workspace.
Cloud based model ensures your contact center is “always on”. It is a powerful communication platform that can be accessed from anywhere through the internet. With the agent workspace also in the cloud, communication between your employees and your customers continue without any interruptions. With the ability to switch operations model through admin panel, ensuring business continuity in a disaster situation is just a few clicks away.
Deploy self-service applications(IVR) to optimize operational efficiency and enhance customer experience.
Tune customer and employee experience by gaining actionable insights on contact center performance.