Bizdial is a visual dialer – a mobile application to contact businesses through visual menus on a smart phone. It provides a positive, accurate, and consistent customer experience.
Along with providing the best user experience, it reduces telecom and infrastructure charges, system outages, and increases agent productivity for your business.
Instead of calling an automated system of menus and listening for the right option to connect with your company, your customers quickly and conveniently select the option from a visual menu on their smart phone.
Many people get frustrated with automated menus because it wastes their valuable time, they have to be attentive to pick the right option, and wait until they reach the intended information or department. With bizdial, they select the option from your company’s visual menus in the bizdial app. Bizdial quickly and accurately connects them to the right information or company representative!
No listening for menu options or entering information in the error prone automated system.
Consistent accuracy of call routing reduces average handle time for each call. This allows agents to service more customers in a given time.
Reduce phone line charges by shortening the time customers remain on the line. Reduce the number of PRI lines needed to handle concurrent calls on your phone system. Reduce labor charges by increasing the amount of calls each agent handles.
Reduce customer frustration by providing one touch visual servicing options saving their time and effort in reaching your customer service department. Cut out transferring customers between departments because they chose incorrect option and connected with the wrong department.